Company Information
Who Operates Muvexariq™
Brand Name
Muvexariq™
Legal Company Name
Shenzhen Xishangyan Trading Co., Ltd.
Business Address
Room 1116, Building 2, Tianran Huigu Industrial Park,
No. 18-2 Yanhe Road, Anliang Community,
Yuanshan Subdistrict, Longgang District,
Shenzhen, Guangdong, China
Customer Support Email
service@muvexariq.com
Customer Service Phone
+86 187 7549 0927
Customer Service Hours
Daily, 07:00–22:00
Legal Representative
Chen Jinhao
Unified Social Credit Code
91440300MAEGC1355B
Muvexariq™ is owned and operated by Shenzhen Xishangyan Trading Co., Ltd.
Shipping Policy
Clear Shipping Information From Order to Delivery
Thank you for shopping with Muvexariq™.
We want you to understand what happens after your order is placed,
including preparation time, estimated transit time,
shipping charges and tracking.
The information below explains our standard shipping process.
Delivery timing may vary by destination, carrier conditions
and circumstances outside our direct control.
Order Processing
When Your Order Is Prepared
Standard Processing Time
Orders are typically processed and prepared for shipment
within 1–5 business days after payment has been successfully confirmed.
Weekends & Holidays
Business days do not include weekends or applicable public holidays.
Orders placed during these periods will continue processing
on the next available business day.
High-Volume Periods
Processing may occasionally require additional time during
unusually busy periods, major promotions or other exceptional circumstances.
Estimated Delivery
How Long Delivery Typically Takes
After an order has been dispatched, standard transit generally
takes approximately 5–14 business days.
This transit estimate begins after shipment and is separate
from the 1–5 business day order processing period.
A typical order therefore includes
1–5 business days of processing,
followed by approximately
5–14 business days of transit after dispatch.
Delivery dates are estimates rather than guaranteed arrival dates.
Actual timing can vary depending on destination,
carrier operations and local delivery conditions.
Shipping Charges
Standard Shipping Rates
United States Orders $70+
Free standard shipping is available for eligible United States
orders with a merchandise subtotal of $70 or more.
Other Orders
For orders that do not qualify for free standard shipping,
the applicable shipping charge is calculated and displayed
during checkout based on the destination and available shipping method.
Fulfillment
Where Orders May Be Dispatched From
Orders may be fulfilled from our own or partner facilities
depending on product availability, inventory allocation
and the delivery destination.
Because fulfillment locations may vary,
the dispatch location shown in tracking information may not
be the same as our registered business address.
Our registered business address identifies the legal company
operating Muvexariq™. It should not automatically be treated
as a shipping warehouse or product return address.
Order Tracking
Tracking Your Shipment
Once your order has been dispatched,
a shipping confirmation will be sent to the email address
associated with your order.
Where tracking is available, the confirmation will include
a tracking number or tracking information that can be used
to follow the shipment's progress.
- Tracking may require some time to become active after dispatch.
- Carrier scans may not appear immediately at every transit point.
- Updates can occasionally pause while a parcel moves between facilities.
- Final delivery scans are managed by the applicable delivery carrier.
International Shipping
Worldwide Delivery
Muvexariq™ currently accepts orders for delivery to supported
destinations worldwide.
International transit times can vary depending on the destination,
local carrier networks, customs procedures and other
destination-specific requirements.
Customers are responsible for providing a complete and accurate
delivery address when placing an order.
Customs & International Processing
International Orders May Require Additional Processing
Some international shipments may be reviewed or processed
by customs or other local authorities before final delivery.
These procedures can add additional transit time and are
generally outside the direct control of Muvexariq™ or the carrier.
Any customs-related charges, import requirements or local
obligations that apply to a specific destination will depend
on the rules of that destination.
Delivery Delays
If Tracking Stops Updating or Delivery Takes Longer Than Expected
Carrier delays can occasionally occur because of weather,
transportation disruption, customs processing,
local delivery conditions or unusually high parcel volume.
If your tracking information has not updated for an extended period
or your shipment is significantly outside the expected delivery window,
please contact our support team.
Please provide your order number and the email address used
at checkout so our team can review the available shipment information
and determine the appropriate next step.
Lost or Missing Packages
We Will Review Delivery Problems With You
If a shipment appears to be lost, remains without meaningful
tracking updates for an extended period, or cannot be located
after the expected delivery period, contact Muvexariq™ customer support.
We may review carrier information, delivery scans and other
available order details before determining an appropriate resolution.
A tracking status marked as delivered does not prevent you
from contacting us if you genuinely cannot locate your package.
We will review the circumstances and available information.
Delivery Information
Please Review Your Shipping Address Carefully
Customers should provide a complete and accurate shipping address
when placing an order, including apartment, suite,
unit number or other required delivery details where applicable.
If you notice an address error after ordering,
contact us as soon as possible.
We cannot guarantee that an address can be changed
after an order has entered fulfillment or has already been dispatched.
Shipping Support
Need Help With a Shipment?
Our customer service team can assist with shipping questions,
tracking concerns, delivery delays and other order-related issues.
Customer Support Email
service@muvexariq.com
Customer Service Phone
+86 187 7549 0927
Customer Service Hours
Daily, 07:00–22:00
For faster assistance with an existing shipment,
please include your order number, the email address used at checkout
and a short description of the shipping issue.
Shipping Information You Can Understand Before You Order
Muvexariq™ aims to provide clear information about
processing, delivery, shipping charges and order tracking
so customers know what to expect throughout the fulfillment process.
Customer Support:
service@muvexariq.com
Phone:
+86 187 7549 0927
Service Hours:
Daily, 07:00–22:00
Muvexariq™ is owned and operated by
Shenzhen Xishangyan Trading Co., Ltd.