Company Information
Who Operates Muvexariq™
Brand Name
Muvexariq™
Legal Company Name
Shenzhen Xishangyan Trading Co., Ltd.
Business Address
Room 1116, Building 2, Tianran Huigu Industrial Park,
No. 18-2 Yanhe Road, Anliang Community,
Yuanshan Subdistrict, Longgang District,
Shenzhen, Guangdong, China
Customer Support Email
service@muvexariq.com
Customer Service Phone
+86 187 7549 0927
Customer Service Hours
Daily, 07:00–22:00
Legal Representative
Chen Jinhao
Unified Social Credit Code
91440300MAEGC1355B
Muvexariq™ is owned and operated by Shenzhen Xishangyan Trading Co., Ltd.
Return & Refund Policy
A Clear Process When a Purchase Does Not Work Out
We want customers to understand the return process before
they need to use it.
Eligible Muvexariq™ products may be returned within
90 calendar days after delivery,
subject to the conditions explained below.
Please contact our customer support team before sending
any product back. An approved return must follow the return
instructions provided by our team.
Return Window
90 Days From Delivery
You may request an eligible return within 90 calendar days
from the date your order is delivered.
Contact us within the 90-day return period at
service@muvexariq.com
if you would like to request a return.
Return Eligibility
Condition Requirements for Standard Returns
For preference-based returns, the product should normally
be returned in substantially the same condition in which
it was received.
- The item should be unused and not materially altered.
- Original tags, labels or included identifiers should remain attached where applicable.
- Original packaging should be included where reasonably possible.
- Included accessories, components and documentation should be returned with the product.
- Proof of purchase or sufficient order information must be provided.
Returned products may be inspected before a refund is approved.
How to Request a Return
Contact Us Before Sending Anything Back
To start a return request, email our customer service team at
service@muvexariq.com.
To help us review your request efficiently, please provide:
- Your order number
- The email address used for the purchase
- The product you wish to return
- The reason for the return
- Relevant photos or videos when the request involves damage, incorrect items or another product issue
Please wait for return approval and return instructions
before shipping the product.
Return Address
Do Not Automatically Send Returns to Our Registered Business Address
Our registered business address identifies the legal entity
operating Muvexariq™. It may not be the correct warehouse
for processing product returns.
Please do not send returns to our business registration address
unless our customer service team specifically instructs you to do so.
Once a return request has been reviewed and approved,
our support team will provide the appropriate return warehouse
address and any necessary return instructions.
Products sent to an unauthorized address may experience delays
in receiving or processing.
Return Shipping Costs
Who Pays for Return Shipping?
Preference-Based Returns
If you are returning an eligible product because you changed
your mind, ordered the wrong item or no longer want the product,
you are generally responsible for the return shipping cost.
Damaged, Defective or Incorrect Items
If the item arrives damaged, defective, incorrect,
incomplete or materially different from the product ordered,
please contact us promptly. After review, we will provide
an appropriate replacement, refund or return solution
without requiring you to bear costs caused by our error.
Damaged or Incorrect Orders
Please Inspect Your Order After Delivery
We recommend checking your package and product soon after delivery.
If you receive an item that is damaged, defective,
incomplete or different from what you ordered,
contact service@muvexariq.com
as soon as reasonably possible.
Please include clear photos or other relevant information
where available so our team can evaluate the issue efficiently.
We will review the circumstances and provide an appropriate
solution based on the specific issue.
Exceptions
Items That May Not Be Eligible for Standard Returns
Certain products may not qualify for standard preference-based
returns because of their condition, customization or nature.
- Personalized or custom-made products created to customer specifications
- Products that have been materially used, modified or damaged after delivery
- Items missing significant parts or accessories because of customer use
- Final-sale or clearance products where the restriction was clearly disclosed before purchase
- Gift cards, where applicable
If you are unsure whether your item qualifies,
contact us before returning it.
These restrictions do not limit rights that may apply
when a product arrives damaged, defective, incorrect
or otherwise covered by applicable consumer protection law.
Exchanges
Changing to a Different Product or Configuration
Where appropriate, the clearest way to obtain a different
product, configuration or variation is to complete the return
process for the original eligible item and place a separate
order for the replacement item.
This helps prevent delays caused by inventory changes
while a return is in transit.
If your requested exchange relates to an incorrect
or damaged item, contact our support team first
so we can review the issue.
European Union Orders
14-Day Cooling-Off Right Where Applicable
If merchandise is delivered to a customer in the European Union,
applicable consumer law may provide a right to cancel or withdraw
from an eligible purchase within 14 days without providing
a specific reason.
Where this statutory right applies, it operates independently
of our general 90-day return policy.
Items returned under an applicable cooling-off right should
normally be unused, in substantially original condition,
and accompanied by the original packaging and proof of purchase
where reasonably available.
Statutory rights available under applicable law are not intended
to be limited by this policy.
Refunds
How Approved Refunds Are Issued
Once a returned product has been received and reviewed,
we will notify you of the outcome of the refund assessment.
If the refund is approved, it will be issued to the
original payment method.
Standard Refund Processing
Approved refunds are generally initiated within
10 business days after approval.
After we initiate a refund, your bank, card issuer or payment
provider may require additional time to post the funds
to your account.
If more than 15 business days have passed
since we confirmed that your refund was approved
and you have not received it, please contact
service@muvexariq.com.
Refund Method
Refunds Return to the Original Payment Method
Unless otherwise required by applicable law or specifically
agreed during resolution of an order issue, refunds are returned
to the same payment method used for the original transaction.
We generally cannot redirect an approved card refund
to a different card, bank account or unrelated payment method.
Return Packaging
Please Package Approved Returns Carefully
When returning an approved product, please use appropriate packaging
to reduce the risk of additional damage during return transit.
Where possible, use the original protective packaging
and include all components that were supplied with the product.
Return & Refund Support
Questions About Eligibility or an Existing Return?
Our customer service team can help with return eligibility,
return instructions, damaged or incorrect orders,
refund status and related questions.
Customer Support Email
service@muvexariq.com
Customer Service Phone
+86 187 7549 0927
Customer Service Hours
Daily, 07:00–22:00
For an existing return or refund request,
please include your order number and the email address
used at checkout so we can identify your purchase.
Clear Return Information Before and After Your Purchase
Muvexariq™ aims to provide a return and refund process
that clearly explains eligibility, responsibilities
and the steps required to resolve a purchase issue.
Return Window:
90 calendar days after delivery for eligible products
Customer Support Email:
service@muvexariq.com
Customer Service Phone:
+86 187 7549 0927
Customer Service Hours:
Daily, 07:00–22:00
Muvexariq™ is owned and operated by
Shenzhen Xishangyan Trading Co., Ltd.